Training & Services

Developing High Performance Teams
This program is designed to help participants work together effectively in teams, reduce conflict, and improve overall performance....
Managing Work Expectations
While employers still strive to hire loyal, hardworking people, the implicit offer of lifetime employment no longer applies...
Time Mastery Profile ® Training
The Time Mastery Profile helps people evaluate their time-management effectiveness in 12 critical areas...
Customer Satisfaction Training
Learn how to keep customers for life and exceed their expectations...

A typical dissatisfied customer will tell eight to ten people about his/her problem.
One in five will tell twenty...


   Research from the Chicago Institute of Trade indicates the following reasons for
   Why Customers Quit:

68% Because of an attitude of indifference toward the customer by
         some employee

14% Product dissatisfaction

9% Competitive reasons

5% Develop other friendships

3% Move away

1% Die

The "Exceptional Customer Service" Program
We can conduct this program for your business and help your organization
give "WOW" Customer Service:


• Managers and employees communicate better to reduce barriers and   alleviate conflict and stress

• Employees develop skills at becoming more adept at interacting with   customers whose "styles" may be quite different than their own

• Discovering "how to" can create a positive organizational culture which   leads to EMPOWERMENT


Contact Us today to discuss how this program can be customized for you and your specific needs!